(03) 9555 3877
Service Excellence Consulting
Pty Ltd
Service Excellence ConsultingPty Ltd

Testimonial on the ITCRA iDiagnostic service

Dianne developed a business framework for our small consulting business. This documents the procedures that we follow in our work and is an improvement framework that is reflected in our procedures. This makes it easier for our services to be delivered to the same high standard by any of our people reliably and without variation. It helps us to avoid mistakes. Dianne and her team were excellent at understanding the needs of our business and made very helpful suggestions for the tools and templates we would need to support our quality processes. This was a most successful project for us and we would highly recommend Dianne.
Pauline Bernard
Probity Consultant and Public Sector Procurement Specialist
It is with great pleasure that we provide this testimonial in relation to the tender writing services provided by Bronwyn Murphy and Dianne Gibert. As a business this was the first time we had engaged a third party to assist us respond to a tender. They took the time to understand our business requirements and were able to produce a quality document within a tight time frame. We have gone on to win the tender and we have no hesitation in recommending their services.
Darren Neville
Sales Director
Genesis IT & T
We pride ourselves on our rigorous standards and well established and efficient processes. Having said that, the value of a comprehensive and objective business assessment by an outside firm with expertise in the recruitment industry has been brought home to us.
Whilst pleased with our high overall score, the iDiagnostic practice evaluation identified several aspects of our business operations which required attention. Some were simple things including, the "I must get around to doing that one day" tasks, which never actually get done. Others were more important, such as information that we referred to which had become out of date without us realising.We also found that we had fallen into human nature's trap of making assumptions based on history e.g. "we always keep database notes up to date".
The IDiagnostic experience taught us that just because we believed we were doing the right thing, this was not always the case. The application of a fresh set of eyes, combined with an unbiased point of view, has resulted in our undertaking a refreshing exercise which will enable us to quickly get our house into (or very close to) perfect order.
Russell MacDonald
Managing Director, RMA IT Recruitment
ITCRA Board President
Working with Dianne from SEC was an absolute pleasure. She went above and beyond to make me feel comfortable throughout the process, which in the end felt more like a general conversation than an official audit.
With a significant focus on best practice, I was more than happy to discuss the assessment of our processes and adherence to legislative requirements, hoping to find key areas in which we could concentrate future improvements. Dianne worked in a very professional and consultative capacity to assess our current situation and offer advice and information on how to become a best practice leader.
Staying ahead of the game in a competitive market place such as ours is increasingly important to a successful business, and I feel that Dianne, and SEC, were wholly committed to helping our organisation achieve top results.
As a Member of ITCRA I have to add this is a Member benefit we should all be proud of.
Daniela Todorovski
Operations Manager
Technology Staffing